marvelbet live Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the marvelbet live platform. When you use our website, create an account, make a deposit, or take part in any game — in each of these cases you are considered to have accepted the terms of this policy. We believe that protecting user information is not optional; it is a core part of our responsibility.

This policy applies to: (a) all pages of the https://marvelbetlive.cam website; (b) Android and iOS mobile applications (available through official channels); (c) our live chat and email support system. To learn about the full terms of your relationship with marvelbet live, please see the Terms and Conditions page.

2 Information We Collect

marvelbet live collects different types of information for different purposes. This information falls into two main categories — information you provide directly, and technical information collected automatically.

2.1 Personal Information Provided Directly

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number (for communication and OTP verification)
• Payment details — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Username and password you create (passwords are never stored in plain readable form)
• Messages and complaint details sent to support

2.2 Technical Information Collected Automatically

• IP address and device type and operating system
• Browser type, version, and language used
• Which pages were viewed and for how long, which buttons were clicked (session logs)
• Information from cookies and similar tracking technologies (discussed in detail in section 5)

2.3 Identity Verification Information (KYC)

To ensure account security and the integrity of financial transactions, we may collect a copy of your national identity card or passport. This information is stored under strict security measures and only authorized staff have access to it.

3 Purpose of Data Use

Collected information is used for the following specific purposes:

Your information is never sold for advertising or third-party commercial purposes.

4 Data Sharing and Third Parties

marvelbet live does not share your personal information with third parties, but limited data exchange with certain service providers may be necessary:

4.1 Payment Service Providers

To complete transactions through bKash, Nagad, Rocket, and Upay, relevant transaction-related information is shared with the respective mobile financial service providers. This information is used solely for transaction purposes.

4.2 Technology and Gaming Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe provide game services. Game login and gaming history data are technically linked with these providers, but their own privacy policies govern how they use it.

4.3 Legal Obligations

Providing information may be legally required in response to a court order or a lawful request from a legal authority. In such cases we will fulfill our legal obligation and will make every effort to keep you informed as far as possible.

5 Cookies and Tracking Technologies

Our website uses different types of cookies. Cookies are small data files stored in your browser that help retrieve your preferences and session information on future visits.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic operation of the platform. They cannot be disabled, as the service does not work properly without them.

5.2 Functional Cookies

These cookies are used to save your language preference, display settings, and customization. They make your experience more personalized.

5.3 Analytics Cookies

Analytics cookies are used to gather information on which pages are visited most, where technical issues occur, and the overall quality of the service. You can disable these cookies in your browser settings, though some features may become limited as a result.

6 Data Retention Period

All necessary information is retained for as long as your account is active. Even after an account is closed or becomes inactive, financial transaction records and identity verification information are retained for a specified period as required by law.

• Account and identity information: minimum 5 years after account closure
• Financial transaction records: minimum 7 years (in accordance with financial regulations)
• Support communication logs: 2 years
• Technical session logs: 90 days

Once the defined retention period ends, data is securely deleted or anonymized.

7 Technical Security Measures

marvelbet live uses multiple technical layers to protect user data:

• SSL Encryption: SSL (Secure Sockets Layer) connections are ensured across all pages of the website, keeping all data exchanged between your browser and our servers encrypted.
• Password Hashing: Passwords are never stored in plain readable form; they are hashed using advanced cryptographic methods.
• Two-Step Verification (OTP): Mobile OTP verification can be used during login and transactions, preventing unauthorized access.
• Firewall and Intrusion Detection: Firewall and intrusion detection systems are active at the server level at all times.
• Restricted Access: Only authorized staff can access your personal information, and a log is kept of every access.

8 Your Rights

As a marvelbet live user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will respond within 30 business days of receiving a written request.

8.2 Right to Correction

If any information in your profile is incorrect or outdated, you may request a correction. Contact support and the information will be updated after verification.

8.3 Right to Request Account Closure

You may request account closure at any time. However, due to financial and legal obligations, certain information must be retained for the period stated in section 6. For responsible gaming requests (such as self-exclusion), we act on a priority basis.

8.4 Right to Opt Out of Promotional Communication

If you do not want us to send you messages about bonuses or offers, you can let us know through support at any time. Transaction and security messages will continue to be sent.

9 Protection of Minors

marvelbet live is for persons aged 21 and above only. We do not intentionally collect any information from persons under 21. Age is verified during account creation and through the KYC process. If we become aware that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

If a parent or legal guardian believes that their child's information is held by us, please contact us — we will address the matter on a priority basis.

10 International Data Transfers

In some cases your information may be processed or stored on servers outside Bangladesh — particularly for managing the technical infrastructure of the gaming platform. In such cases we ensure that the relevant organization follows adequate data protection standards and that the information is used only for its stated purpose.

11 Policy Changes and Updates

marvelbet live reserves the right to amend this privacy policy as needed. For significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes means you have accepted the revised policy. If you have any questions, you may find answers in our FAQ section, or contact support directly.

12 Privacy Contact

If you have any questions, requests, or complaints about this privacy policy, please contact our support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.